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APPOINTMENT CANCELLATION POLICY AND FEES


The Park Dental Clinic is committed to providing all of our patients with exceptional care. When a patient cancels appointments without giving enough notice, they prevent another patient from being seen.

Our cancellation policy below ensures effective utilisation of appointment time for all patients awaiting appointments and treatments:

Dentist Appointments: 48 working hours notice

Hygienist Appointments: 72 working hours notice

Please call us at 0208876 5088 to notify us of any changes or cancellations. You can also e-mail us on [email protected]

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To cancel a Monday appointment, please call the practice by 2:00 p.m. on Friday.

Private Appointment Cancellation Charge

If there are consistently missed, late cancellation or failure to attend appointments without requested notice the practice reserves the right to charge a cancellation fees. Cancellation charge equals £1 for each minute of the planned appointment.

Hygienist appointment cancellation charge is £30.00.

NHS Appointment Cancellation Policy

If you fail to attend a pre-booked NHS appointment on more than 3 occasions in a 2 year period or cancel late consistently without giving 48 hours’ notice then we will be unable to see you at this practice.

Due to high demand for NHS places, if you do not attend the practice at recommended recall intervals for two consecutive years we are unable to guarantee your place on the NHS list.

Can I See My Dentist/Hygienist With a Cold Sore?

At The Park Dental Clinic, as part of our Infection Prevention and Control Policy, we ask patients that if you have had a cold sore for less than 2 weeks, please reschedule any non-emergency dental treatment or hygienist appointments until after this contagious period has passed. This is not only because of the high risk of spreading the virus, but also because your lips may feel sore and could crack or bleed during treatment.

If urgent dental treatment is required (i.e. you are in pain and need immediate attention), our dentists will request that your cold sore is protected with a cold sore plaster to minimize the risk of cross-infection during emergency dental treatment.

So, if you do get a cold sore and you have a dental or hygienist appointment arranged, please give us a call on 02088765088 with as much notice as possible, and we can reschedule any non-emergency treatment.